Privacy Policy

Effective date: September 28, 2026

Skyline Pest Control ("Skyline," "we," "us") respects your privacy. This policy explains what personal information we collect through skylinepestcontrol.net (the "Site"), when you call or email us, and when we provide service, how we use it, and the choices and rights you have, including your rights as a California resident.

Who we are

Skyline Pest Control
27122 Paseo Espada, Ste. 1001
San Juan Capistrano, CA 92675
Phone: 1-888-RID-MY-BUGS
Email: info@skylinepestcontrol.net

Information we collect

Information you give us

Quote and inspection requests: your name, mobile phone number, ZIP code, the pest problem you're seeing, property type, and optionally your email address and any notes you add.
Commercial requests: your name, company, phone, email, facility type and number of locations.
Appointments: the details you enter when booking an inspection, such as your address and phone number.
Calls, texts and emails: what you tell us when you contact us.
Customers: your service address, service history, and billing and payment details needed to provide and invoice our service.

Information collected automatically

When you visit the Site, our website platform and its analytics tools automatically collect information such as your IP address, browser and device type, pages viewed, the site that referred you, and the date and time of your visit. This is collected using cookies and similar technologies (see "Cookies" below).

Information from others

We may receive information about you from public sources such as reviews you post on Google.

How we use your information

To respond to your request, give you a quote, and schedule your visit.
To provide, manage and bill for pest control service.
To contact you by phone, email or text message about your request, appointments and service.
To keep service records, including records required by California pest control regulations.
To operate, secure and improve the Site.
To comply with the law and protect our rights.

How we share your information

We share personal information only as needed to run our business:

Service providers who work on our behalf, such as our website host, scheduling, customer management, phone and text messaging, email and payment providers. They may use your information only to provide services to us.
Legal and safety reasons, when required by law or to protect the rights and safety of Skyline, our customers or others.
Business transfers, if Skyline is involved in a merger, acquisition or sale of assets.

We do not sell your personal information, and we do not share it with third parties for their own marketing.

Text messages

If you give us your mobile number, we may call or text you about your request and service. Message and data rates may apply. You can reply STOP to any text to opt out. We do not share mobile numbers or text messaging opt-in information with third parties for their marketing.

Cookies

The Site uses cookies that are needed for it to work and cookies that help us understand how visitors use it. You can block or delete cookies in your browser settings; some parts of the Site may not work properly if you do. The Site also includes content from third parties, such as Google Maps and Google reviews, which may set their own cookies under their own privacy policies.

Do Not Track and Global Privacy Control: the Site does not respond to browser "Do Not Track" signals. If your browser sends a Global Privacy Control signal, we treat it as a request to opt out of any sale or sharing of your personal information.

How long we keep information

We keep personal information for as long as needed to provide service, keep required business and pest control records, resolve disputes and meet legal obligations, and then delete or de-identify it.

How we protect information

We use reasonable administrative, technical and physical safeguards to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your California privacy rights

If you are a California resident, you may have the following rights under California law, including the California Consumer Privacy Act as amended by the California Privacy Rights Act:

Right to know and access the personal information we have collected about you, including the categories of information, sources, purposes and the categories of third parties we disclose it to.
Right to delete personal information we collected from you, subject to legal exceptions (for example, records we must keep by law).
Right to correct inaccurate personal information.
Right to opt out of the sale or sharing of personal information. We do not sell or share personal information.
Right to limit the use of sensitive personal information. We do not use sensitive personal information for purposes that require this right.
Right to non-discrimination for exercising any of these rights.

How to make a request: email info@skylinepestcontrol.net or call 1-888-RID-MY-BUGS. We will verify your identity by matching information you give us with information we already have. You may use an authorized agent to make a request on your behalf; we may ask for proof of their authority. We will respond within the time required by law.

California "Shine the Light": we do not share personal information with third parties for their direct marketing purposes.

Children's privacy

The Site is not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, contact us and we will delete it.

Links to other sites

The Site may link to other websites, such as Google. Their privacy practices are governed by their own policies.

Changes to this policy

We may update this policy from time to time. We will post the updated version on this page and change the effective date above.

Contact us

Questions about this policy or your information? Contact Skyline Pest Control at info@skylinepestcontrol.net, 1-888-RID-MY-BUGS, or 27122 Paseo Espada, Ste. 1001, San Juan Capistrano, CA 92675.